You may have seen a name-brand product in a local store, but we often have alternatives with similar looks and specifications at a lower price. Consider small spec changes like choosing engineered over solid flooring or a 2mm wear layer instead of 3mm—these adjustments can significantly reduce costs while maintaining quality.

When you pay using our check-by-phone system with your routing and checking account number, you avoid the credit card processing fee. This means more money in your pocket for extras like a new rug or a nice dinner out!

Yes! Flooring prices are volume-based, meaning the larger your order, the better the price per square foot. You’ll also save on shipping, as freight costs such as drop fees, lift gate services, and residential truck deliveries apply to each shipment. Ordering everything at once can lead to significant savings.

Absolutely. Residential deliveries are more expensive due to additional service fees. If you can ship to a business with a warehouse dock-height door or a forklift, you’ll save money on delivery costs.

In many areas, freight companies allow terminal customer pick-up, which can reduce shipping costs. If you have a way to transport the flooring from the terminal to your home or installation site, ask us about this option and the potential savings.

Yes! If you and a friend or neighbor are both purchasing the same flooring, order together. You’ll both benefit from bulk pricing and reduced shipping costs.

Yes! If you refer a contractor or installer to us and they enroll in our wholesale program, you’ll receive a one time discount off your order. We appreciate referrals and love working with professionals in the industry.

We recommend ordering your total square footage plus an additional 5-10% for waste. This extra material accounts for cutting, pattern matching, and potential future repairs. Be sure to measure carefully, including closets! Keep in mind that ordering more later may come at a higher price, and returns typically incur a 25% restocking fee plus return shipping costs.

Waste material is important because some boards or tiles may not meet your aesthetic preference, and having extra ensures you can replace damaged pieces in the future (e.g., from water leaks or accidents).

Yes! Online photos may look great, but they don’t always accurately represent texture, sheen, or true color. We recommend viewing the product in a local store or requesting a sample from us before making your final decision. We also love the room visualizer technology we have on our site from Roomvo. Be sure to check out our Nice Floors Sample Box as well and get up to 10 sample cuttings sent of our in stock products of your choice or from one of our pre-made boxes.

Flooring orders and shipping take longer than standard online retail purchases. We recommend ordering at least 2-3 weeks in advance of when you need it. Some products require even longer lead times due to availability, manufacturing, or transit delays.

No, we strongly advise waiting until you have received your flooring before scheduling an installer. Shipping delays can happen due to weather, trucking issues, or supply chain disruptions. Additionally, some flooring requires acclimation time before installation.

Discuss with your installer or check installation instructions to determine if you need trims, transitions, adhesives, or underlayment. If you’re unsure about trims and transitions at the time of purchase, consider ordering them separately later, as they are typically custom-made and non-returnable.

Most trims and transitions are made to order and cannot be placed on a pallet with your flooring due to their length. To prevent damage or loss, they are shipped separately, incurring an additional shipping fee.

Your flooring will arrive on pallets, and a clear path must be available for a semi-truck to reach your driveway and turn around. The truck will not drive onto your driveway, and the driver will not bring the material into your home, garage, or carport.

Yes, the freight service provider will call you when your material reaches the nearest terminal. You must schedule the delivery within 3 days to avoid storage fees.

No, you must be prepared to assist in unloading your order. For shipments over 9 cartons, a liftgate service will be included. However, the driver will not carry items into your home. Flooring cartons can weigh up to 80 lbs each, so plan accordingly.

Examine the shipment carefully before accepting it.

Count all materials and ensure everything you ordered is present.

Check for damage: If there are any issues, note them on the Bill of Lading (BOL) and take photos.

Do not let the driver leave until you verify your shipment.

Yes, all residential deliveries must be scheduled in advance.

Yes, business deliveries are available for verified business addresses only (home businesses do not qualify).

To avoid liftgate charges, your business must have a dock-height door or a forklift to unload the pallets. If these are not available, a liftgate service will be required for an additional fee.

If your business does not have standard hours and an appointment is needed, additional fees may apply.

Inspect the shipment for damage or missing items.

Note any issues on the Bill of Lading (BOL) and take photos.

Do not let the driver leave until you have verified the shipment.

The freight terminal will call you when your order is ready for pickup. You must collect your materials within 3 business days to avoid storage fees.

A vehicle large enough to transport the material. If unsure, ask for box sizes and weights in advance.

Assistance to help load the materials into your vehicle.

A thorough inspection of the order before leaving the terminal.

In many areas, freight companies allow terminal customer pick-up, which can reduce shipping costs. If you have a way to transport the flooring from the terminal to your home or installation site, ask us about this option and the potential savings.

Most orders within the lower 48 states are delivered within 10-14 business days. This includes:

2-3 days for order and payment processing

7-10 business days for shipping

Orders outside the lower 48 states may require additional transit time.

No, all delivery dates are estimates. Unexpected delays due to weather, supply chain issues, or freight carrier logistics may occur. Do not schedule your installation until your flooring has arrived.

Stock status varies by product. Some items show real-time availability, while others may require direct sourcing. If you need to confirm stock before ordering, please call or email us for an estimated lead time.

We strongly recommend storing the material in the location where it will be installed. This allows the flooring to acclimate properly and reduces unnecessary handling.

Yes, failure to store flooring correctly can void the warranty.

Always accept the shipment unless deemed a total loss by the terminal or driver.

Take photos of damaged items while still on the pallet and of the Bill of Lading with damage notes.

Contact us with the images to determine if replacements are needed.

Many damaged boards can still be used for cut pieces during installation. Since 7% of your order should be considered waste, we recommend waiting until the job is complete to determine if replacements are truly necessary.

Yes, returns are accepted within 30 days but are subject to:

A 25% restocking fee.

The cost of return shipping to our warehouse.

No, custom-ordered products (such as Mullican, Provenza, and Somerset) are non-returnable.

No, all trims are non-returnable as they are custom-made and cannot be resold.