Yes, returns are accepted within 30 days but are subject to:

A 25% restocking fee.

The cost of return shipping to our warehouse.

Yes! Flooring prices are volume-based, meaning the larger your order, the better the price per square foot. You’ll also save on shipping, as freight costs such as drop fees, lift gate services, and residential truck deliveries apply to each shipment. Ordering everything at once can lead to significant savings.

Yes! If you refer a contractor or installer to us and they enroll in our wholesale program, you’ll receive a one time discount off your order. We appreciate referrals and love working with professionals in the industry.

To avoid liftgate charges, your business must have a dock-height door or a forklift to unload the pallets. If these are not available, a liftgate service will be required for an additional fee.

The freight terminal will call you when your order is ready for pickup. You must collect your materials within 3 business days to avoid storage fees.

We recommend ordering your total square footage plus an additional 5-10% for waste. This extra material accounts for cutting, pattern matching, and potential future repairs. Be sure to measure carefully, including closets! Keep in mind that ordering more later may come at a higher price, and returns typically incur a 25% restocking fee plus return shipping costs.

No, you must be prepared to assist in unloading your order. For shipments over 9 cartons, a liftgate service will be included. However, the driver will not carry items into your home. Flooring cartons can weigh up to 80 lbs each, so plan accordingly.

Yes you can schedule one of our knowledgeable sales people to come visit your home or business. They will measure and assess what kinds of prep and finish work will need to be completed for your installation. They will then send a breakdown by line item of the material you choose plus the cost for us to provide the installation to you including but not limited to tear out, dumpster charges, installation charges, moving furniture and more! Schedule your estimate here or call us at 502-261-8233.

There are additional charges but yes, if you purchase flooring from us cash and carry we can arrange delivery of this flooring.

We will go as far as 35 miles outside of the radius of our store at 2115 Plantside Drive. If you have questions about your location, call us at 502-261-8233 to discuss.

Typically we are installing most flooring types 2 to 3 weeks from the time of acceptance and deposit, however that varies depending on the time of year, product availability, and installer availability. Choosing an in stock product always encourages a quicker timeline for installation.

We use contractors, however, most of our installers have been with us for over 10 years and if we bring someone new on board they are trained with OUR best practices in mind and we require several references. All of our installers are bonded and insured.

Yes you can order online and pick up in store, however you must have the credit card used to purchase in hand as well as the same id of the card holder.